Validates foundational knowledge of Salesforce administration including configuration, setup, security, automation, data management, and the Sales/Service Cloud applications. 60 multiple-choice/multiple-select questions in 105 minutes with 65% passing score.
Estimated prep time91-101 hours of focused study to cover all material
01Object Manager and Lightning App Builder114 Qs
02Configuration and Setup102 Qs
03Automation91 Qs
04Data and Analytics Management90 Qs
05Service and Support Applications57 Qs
06Sales and Marketing Applications56 Qs
07Agentforce54 Qs
08Productivity and Collaboration41 Qs
Sample questions03
Question 01
During Conversation Preview testing, an agent gives a wrong answer. The admin wants to understand WHY the agent chose the path it did. Which capability of the preview helps most?
Question 02
An admin adds a dashboard filter on 'Type.' For a component to respond to that filter, what must be true?
Question 03
An admin wants to guarantee a flow's related-record updates roll back if a later element in the same transaction fails. What inherently provides this behavior in a record-triggered flow's synchronous path?