Refund Policy
Last updated: May 23, 2026
30-Day Money-Back Guarantee
CertBase, operated by Bunch Yazılım Teknoloji Sanayi ve Ticaret Limited Şirketi, offers a full refund on any purchase within 30 days of the purchase date. No questions asked.
How to Request a Refund
Email us at info@bunch.ist with your account email and the exam you wish to refund. We will process your refund promptly.
Processing and Timing
All payments and refunds are processed by Paddle, our Merchant of Record. Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider. You will receive a confirmation email from Paddle when the refund is processed.
Questions?
If you have questions about this policy or need help with a refund, contact us at: